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Put the right claim on the right desk.

Supervisors slice the queue and hand it out in one pass. Everyone then works from the same record, with a clear owner and stage on every claim.

Allocate hundreds of claims at once by filter, range or selection. As the team works, each claim moves from Not started to In progress to Completed, and its outcome, action and note are logged without leaving the list.

When someone gets stuck, one click raises a hand. The request notifies the people who can resolve it and lands in one assistance queue. Claims that aren't worth working yet stay on a watch list or at low priority, and are scored again with every upload.

What you get

  • Allocation in bulk

    Hand out hundreds of claims in one pass, by filter, range or selection.

  • A clear owner

    Every claim carries its owner, its stage and its history.

  • Logged inline

    Record outcome, action and note without leaving the list.

  • Help when stuck

    One click raises a hand and routes the claim to someone who can resolve it.

  • One assistance queue

    Help requests arrive as notifications and wait in a single queue.

  • Every desk in view

    Watch each person's claims move from Not started to Completed.

03 Route

The right claim, on the right desk.

Supervisors slice the queue by score, payer or practice and hand it out in one pass. Every claim carries its owner, its stage and its history. When someone gets stuck, one click raises a hand and routes it to help.

The Recovery Line

  • Main line
  • Watch spur
  • Low priority spur
  • Help loop
Uploadedany EMR exportMappedone schemaScoreda verdictAllocatedin bulkNot startedon a deskIn progressbeing workedOutcome loggedpaid, appealed…Completedcash inWatch listnot yet worth itRe-scoredevery uploadLow priorityeffort > valueNeeds helphand upSupervisorassist + resolve

Swipe to follow the line →

A. Rivera

Biller

48 assigned
Completed
16
In progress
9
Needs help
1
Not started
22

J. Chen

Denial specialist

36 assigned
Completed
14
In progress
7
Needs help
0
Not started
15

M. Okafor

Biller

52 assigned
Completed
20
In progress
11
Needs help
2
Not started
19

S. Patel

Denial specialist

40 assigned
Completed
19
In progress
8
Needs help
1
Not started
12

Activity

Live-style demo
  1. 09:12M. Okafor logged “Paid” CLM-20418
  2. 09:10S. Patel raised a hand CLM-31877
  3. 09:07Supervisor allocated 180 claims to 4 desks Riverside FM

Help requests notify the people who can resolve them, and land in one assistance queue.

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