Terms of Use

These terms apply when you use RCM Smart, which is provided by Genmeditech. If your organization has a signed agreement with Genmeditech, that agreement takes priority over this page.

Accounts

Accounts are created by your organization’s administrator, who can also change or remove your access. Keep your password private, and do not let anyone else use your account. You are responsible for what is done with it.

Your organization’s data

The files and records your organization puts into RCM Smart remain your organization’s. Only upload data that you are allowed to use this way. We handle it as described in our privacy policy.

Acceptable use

• Do not try to reach data, accounts or practices you have not been given access to.
• Do not disrupt the service, overload it, or try to get around its security or permissions.
• Do not upload malicious files, or use the product for anything unlawful.
• Do not copy or resell the product, or try to extract its source code.

Scores, suggestions and AI answers

Recovery scores, suggested next steps, column matches and AI answers are aids to your team’s judgment. They can be wrong, so review them before acting on them. They are not legal, coding, financial or compliance advice, and your organization remains responsible for what it submits to payers.

Public pages and demos

Figures, names and practices shown on the public pages of this site are illustrative. They are not real claims or customers, and they are not a promise of results.

Availability and changes

We work to keep RCM Smart running and your data safe, but we cannot promise that the service will always be uninterrupted or free of errors. Features can change over time.

Limits on our responsibility

To the extent the law allows, RCM Smart is provided as is, and Genmeditech is not liable for indirect or consequential losses, such as lost revenue or missed filing deadlines, that come from using or being unable to use it.

Ending access

Your access ends when your organization removes your account or stops using RCM Smart. We may suspend an account that breaks these terms or puts the service at risk.

Changes and questions

If these terms change, we will update the date at the top. Continuing to use the product after that means you accept the new terms. If you use RCM Smart through your organization, your administrator is the first place to ask, and can reach Genmeditech directly.